FlexiSpy Downplays Hack As Fake News


This story is part of When Spies Come residence, a Motherboard series about highly effective surveillance software extraordinary individuals use to spy on their family members.

an organization that has made a reputation for itself for marketing creepy surveillance device to jealous lovers—and used to be just badly hacked—is pretending nothing’s happened.

This week, Motherboard published that two hackers had damaged into two different corporations that sell highly effective mobile phone surveillance technologies to hundreds of atypical folks, equivalent to legal professionals, teachers, development workers, parents, and jealous fanatics. The hackers stole customers’ knowledge, together with pictures of surveillance victims, records of the individuals who were spying on them, as well as one of the vital inside information of the two firms, FlexiSpy and Retina-X.

“it can be only a few false news.”

at the end of their intrusions, the hackers tried to damage the two firms’ operations via deleting data from its servers. On Monday, Leopard Boy, the hacker who hit FlexiSpy, said that with the lend a hand of some other person, he wiped a number of of FlexiSpy’s servers and overwrote information on them, theoretically making it tougher for the company to renew normal operations.

read extra: ‘i’ll Burn Them to the bottom’: Hackers provide an explanation for Why They Hit the Stalkerware Market

His claims gave the impression to be demonstrated by means of the truth that a number of shoppers complained on social media that their FlexiSpy bills weren’t working anymore. One consumer requested: “When will you be again to commonplace?”

“I’ve spent two days seeking to get in and i will be able to’t. Does any individual understand why?” asked every other.

FlexiSpy, however, blamed it all on “a temporary technical problem.” And rather then that vague statement, posted to the company’s facebook web page, the company isn’t speaking.

Motherboard sent more than one emails to several of the corporate’s electronic mail addresses. We also tried calling a host listed as belonging to FlexiSpy’s founder, Atir Raihan; the person on the opposite end identified as Atir ahead of claiming otherwise. A call to the company’s 24/7 beef up quantity used to be answered by means of a pre-recorded message announcing the corporate at the moment could not deal with calls. At one point, when Motherboard requested FlexiSpy’s observation on the breach, a staffer asked us to submit a customer strengthen ticket. The web page for creating tickets was offline.

but in a web-based chat thru FlexiSpy’s professional site, a customer enhance consultant stated that they “we’re simply having some repairs and improve.”

“I heard you were hacked?” I requested, with out saying I was a journalist. “Is it genuine?”

“Ohh. absolutely now not :D,” said the consultant. “it’s just a few false news.”

after I requested for more small print, the rep asked me to ship an e-mail. In some other chat, after I offered myself as a reporter, another representative immediately said he had no “distinctive knowledge” in regards to the hack, and instructed me to e-mail every other tackle.

“We’re no suit for you, the arena’s strongest and elegant adware company.”

after I instructed Leopard Boy concerning the company’s claims, the hacker appeared amused.

“you are one hundred% proper, expired Citibank card quantity [REDACTED], security code [REDACTED], Skype username [REDACTED], signature like an inebriated 5 year old. We’re no suit for you, the world’s most powerful and elegant spyware and adware company,” the hacker stated in an internet chat. “No hacks happened in any respect.”

the company’s Twitter account, then again, has been definitely silent, except for a solution to a possible consumer who wished to grasp if FlexiSpy used to be to be had in Brazil.

“sure! Please consult with our website for info,” the corporate answered.

despite the hack, it appears to be industry as normal for FlexiSpy.

Joseph Cox contributed reporting.

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